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How can we help?

If you already have an open account with us and you need customer service or technical support, please call the toll-free phone number listed on your account statement or in your welcome email.

To open a new account, click here or use the form below to contact us with any questions:

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Address

9715 West Broward Boulevard
Suite 182
Plantation, Florida, 33324

Low Cost Guarantee

We’re so confident that Charge.com has the lowest costs that we will pay you $200 to find a better deal! If you find a competitor of Charge.com offering a direct merchant account and the same hardware, software, or payment gateway that Charge.com currently offers, Charge.com will beat the costs of the competitor’s offer or else pay you $200. And if you are currently processing credit cards, then if you send us your most recent credit card processing statement, Charge.com will beat the competitor’s costs or else pay you $200. If you open a new Charge.com merchant account, and then find a lower offer afterward, Charge.com will honor the low cost guarantee for 30 days after opening the account.

In order to take advantage of the low cost guarantee, merchants must provide a contract from a competitor showing the full fee-schedule, and the competitor must be a verifiable registered provider of Visa and MasterCard services or, for merchants already processing credit cards, merchants must provide a copy of their most recent credit card processing statement long with a copy of their original merchant agreement that includes the full fee-schedule. When comparing costs, we will analyze all costs including, but not limited to, processing fees, transaction fees, monthly fees, annual fees, cancellation fees, and costs for hardware, software, or payment gateway.

We will project these costs based on the merchant’s actual or projected monthly credit card sales volume and average ticket size. In the event Charge.com fails to beat a competitor’s offer, in order to receive the $200 payment from Charge.com, merchants are required to open a merchant account with Charge.com or send proof that an account has been opened with a competitor that Charge.com failed to match pricing of, and the merchant must keep the account open for a minimum of three months.

This offer is limited to merchants who reside within the fifty United States and whose businesses are physically located within the fifty United States. This offer expires March 1, 2016, and may be extended further at the sole discretion of Charge.com.

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