Privacy Policy

Charge.com Privacy Policy

Last Updated: February 3, 2025

1. Introduction

This Privacy Policy explains how Charge.com collects, uses, and protects your personal information when you use our website and mobile app (the "App"). By using our services, you agree to the practices outlined in this policy.

2. Data We Collect

Account Information

When you create an account, we collect:

Name
Email address
Phone number

Sensitive Data

We may also collect:

Financial data such as credit/debit card information for payment processing (with explicit consent).
Location data such as approximate location (city/region) for fraud prevention.

Tracking Data

We use cookies to collect usage data about website/App interactions.

3. How We Use Your Data

We use personal information to:

Create and manage accounts
Process payments
Provide customer support
Improve services

4. Sharing Your Data

We share data with:

Payment Processors for transaction processing.
Sales Representatives only if you’ve expressed interest but haven’t opened an account.
California Residents: We do not "sell" data as defined by CCPA/CPRA.

5. Tracking Technologies

You can manage cookies via browser settings. App tracking controls are available in "Privacy Controls."

6. Your Rights

You have the right to:

Access, correct, or delete your data
Opt out of tracking
Request a portable copy of your data

Deletion Timeline

We delete personal data within 30 days of either:

A valid deletion request
App uninstallation

7. Data Security

To protect your data, we implement:

AES-256 encryption
TLS 1.3 for data transmission
Regular security audits

8. Data Retention

Transaction data is retained for 7 years for legal compliance.
Account data is retained until a deletion request is made or the app is uninstalled.
Analytics data is retained for 1 year to improve services.

9. International Transfers

EEA data transfers are conducted using Standard Contractual Clauses.

10. Children’s Privacy

Our services are not intended for users under 18.

11. Updates

We will notify users of policy updates via email or app notifications.

12. Contact Us

Charge.com Payment Solutions, Inc.
9715 West Broward Blvd, Ste 182
Plantation, FL 33324

+1 (888) 924-2743