Complaints

How the Credit Card Chargeback Process Works

Chargebacks are a risk when you accept payment by credit card. Chargebacks are almost always a result of a dispute raised by the customer, but sometimes banks can raise disputes as well. So why do chargebacks happen? The 4 most common reasons why chargebacks happen: Fraud: the credit card has been used without the authorization…

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Is a Chargeback the Same as a Refund?

A chargeback and a refund may be similar for a customer, but they are very different for the merchant. A chargeback occurs when a customer disputes a charge processed by a business. The amount charged to the customer’s credit card account is refunded, and the amount is deducted from the business’s banking account, along with…

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What is the Difference between a Chargeback and a Refund?

The difference between a chargeback and a refund might be blurred, but it is important for merchants to understand. Practically all merchants want to avoid both chargebacks and refunds, since they both translate into the same thing: loss of money. However, knowing more about their differences will show that granting a refund is far more…

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Are Chargeback Fees Just an Unnecessary Expense?

The term ‘chargeback’ sends shivers down the spines of many business owners. It might seem like a minimal fee, but its significance is far beyond chargeback fee. Chargebacks can ruin your reputation with the merchant account industry. Many businesses just see it as a risk they have to take. After all, the alternative would be…

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What are Chargeback Fees?

One of the most stressful aspects of accepting card payments is getting a chargeback. This is the technical term for a payment reversal that was not initiated by the merchant. It happens when a customer has paid using a credit or debit card, but for any of a variety of reasons, the bank ‘reverses’ the…

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Charge.com Reviews are in, and They’re Great

  Charge.com has been on the web since 1995 and is one of the oldest credit card processing companies.  But what do independent reviews say about Charge.com?  They say great things.  Charge.com has been rated the #1 merchant account provider 6 years in a row.  And tech titans Apple Computer and AOL have published Charge.com…

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